Cancellation Policy

Cancellation Policy

Thank you for choosing NOW ITS A PARTY LLC! We’re always excited to work with our clients, so cancellations truly make us sad. However, we understand that plans can change. Please review our cancellation policy below for details.

Buyer's Remorse

(Online/Self-Placed Orders Only)

  • If you cancel your order within 24 hours of purchase, you will receive a 95% refund of the amount paid.
  • The remaining 5% covers credit card processing fees that we incur when your order is placed.
  • Important: This policy does not apply to event orders, special/custom orders, or retainer/deposit payments.

Event Retainers/Deposits

  • Retainer fees and deposits for events are non-refundable.
  • These payments secure your event date and confirm your order. If you cancel your event, the retainer/deposit will be forfeited.

Event Orders, Custom Decorations, and Special Offers

  • No Refunds: Payments outside of the Buyer’s Remorse policy are non-refundable.
  • Balloons and supplies are often ordered immediately or weeks in advance to ensure availability for your event.

Rescheduling Policy:

  • If you notify us 48 hours or more before your event date, you may reschedule to another date within 6 months of the original event date, subject to availability.
  • If a new date is not scheduled within 6 months, your order will be considered void with no refund or credit issued.

Less Than 48 Hours Notice:

  • Cancellations made within 48 hours of the event date cannot be rescheduled, and no credit will be provided.
  • If your balloon décor has already been completed, no credit or reschedule will be offered.

How to Cancel or Reschedule

  • To cancel or reschedule, please contact us directly via:
  • Important: Cancellation requests cannot be processed through social media platforms.